408.329.4474 x2

Zoniac Support


Zoniac World Class Support

Zoniac Support provides the highest level of service and responsiveness by giving you access to the best people, the most accurate information and the expertise necessary to assist you with your technical and application-related questions.

Online Help, Knowledge Base, FAQs

In addition to the best people, you will have access to:

  • Online help (packaged with the product)
  • Role based workflows called Quick Tour (packaged with product)
  • Comprehensive knowledge base (part of support portal called Zoniac Tracker).
  • All of which contributes to a higher rate of resolutions.

Qualified Staff – Timely Support

Our timely services are vital to your business and we are readily available to respond to your needs. A support engineer is on hand to handle any of your application queries quickly and efficiently during our business hours i.e. 6 AM to 6 PM PST.

Customer Support Offerings

You can login to the Zoniac Tracker to file tickets and the tickets are available for immediate tracking by you.

  • Integrated online help
  • Quick Tour (Role based workflow help)
  • Knowledge Base
  • Zoniac Tracker-You can login to the tracker to file tickets and track their progress.
  • FREE Email support
  • FREE Chat support
  • FREE Phone Support

How Customer Support Can Assist

  • Escalation Assistance
    • Zoniac recognizes that occasionally you require a higher level of service. Senior management has hands on approach, if calls are escalated and gets involved as needed.
  • Support Webinars

Support Hours

Monday to Friday except on certain holidays
Our working hours are between 6 AM to 6 PM PST
Emergency only support is available at 619.448.7284

Support Holidays 2019

Date   Event
Tue., January 1st New Year’s Day
Monday., May 27th Memorial Day
Thu., July 4th Independence Day
Fri., July 5th Day off
Mon., September 2nd Labour Day
Thu., November 28th Thanksgiving
Fri., November 29th Thanksgiving
Wed., December 25th Christmas